{"apiKey":"c8dec64eb4dbe371f6f0765c42d00d2a3bbefbc0","product":"PRO_MULTISITE","logConsent":false,"consentCookieExpiry":90,"encodeCookie":false,"subDomains":true,"notifyOnce":false,"rejectButton":false,"toggleType":"slider","closeStyle":"icon","settingsStyle":"button","initialState":"CLOSED","layout":"SLIDEOUT","position":"LEFT","theme":"LIGHT","necessaryCookies":["CookieControl","JSessionID","SSESS55eb5869a50a196cdeb67f387bb981ef"],"optionalCookies":[{"name":"Analytics","label":"Cookies that measure website use","description":"

We use Google Analytics and HotJar to measure how you use the website so we can improve it based on user needs. Google Analytics and HotJar sets cookies that store anonymised information about:

\r\n\r\n

how you got to the site
the pages you visit, and how long you spend on each page
what you click on while you're visiting the site

\r\n\r\n

We do not allow Google or HotJar to use or share the data about how you use this site.

\r\n","cookies":["_ga"," _gid"," _gat"," _hjid"," _hjFirstSeen"," _hjAbsoluteSessionInProgress"," _hjIncludedInSessionSample"," _hjSession"," _hjSessionUser_"],"onAccept":"function(){(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); \r\nga('create', 'G-HKYTNYNSKE', 'auto');\r\nga('send', 'pageview');\r\n(function(h,o,t,j,a,r){\r\n h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};\r\n h._hjSettings={hjid:3456115,hjsv:6};\r\n a=o.getElementsByTagName('head')[0];\r\n r=o.createElement('script');r.async=1;\r\n r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;\r\n a.appendChild(r);\r\n })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');\r\nconsole.log('analytics cookies accepted');}","onRevoke":"function(){window['ga-disable-UA-187758440-2'] = true;\r\nconsole.log('analytics cookies revoked');}","recommendedState":true,"lawfulBasis":"consent","vendors":[]},{"name":"marketing","label":"Cookies that help with communications and marketing","description":"

These cookies may be set by HubSpot so that we can tailor and improve the accuracy of our communications with you.

\r\n","cookies":["PREF"," VISITOR_INFO1_LIVE"],"onAccept":"function(){}","onRevoke":"function(){}","recommendedState":true,"lawfulBasis":"consent"},{"name":"settings","label":"Cookies that remember your settings","description":"

These cookies do things like remember your preferences and the choices you make, to personalise your experience of using the site.

\r\n","cookies":["JSessionID"," langPrefWAG"," civicAllowCookies"," civicShowCookieIcon "],"onAccept":"function(){}","onRevoke":"function(){}","recommendedState":true,"lawfulBasis":"consent"}],"excludedCountries":[],"debug":false,"setInnerHTML":true,"mode":"GDPR","acceptBehaviour":"all","closeOnGlobalChange":true,"notifyDismissButton":true,"sameSiteCookie":true,"sameSiteValue":"Strict","iabCMP":false,"statement":{"description":"Lorem Ipsum","name":"Privacy Statement","url":"https://digitalpublicservices.gov.wales/cookies"},"ccpaConfig":{"name":"Privacy Statement","url":"https://digitalpublicservices.gov.wales/cookies"},"accessibility":{"accessKey":"C","overlay":true,"outline":true,"disableSiteScrolling":false},"text":{"title":"This site uses cookies to store information on your computer.","intro":"

We've saved some files called cookies on your device. These cookies are:

\r\n\r\n

essential for the site to work

\r\n\r\n

We would also like to save some cookies to help:

\r\n\r\n

improve our website by collecting and reporting information on how you use it
tailor communications

\r\n","acceptRecommended":"Accept Recommended Settings","acceptSettings":"Accept all cookies","rejectSettings":"I Do Not Accept","necessaryTitle":"Strictly necessary cookies","necessaryDescription":"

These essential cookies do things like:

\r\n\r\n

remember the notifications you've seen so we do not show them to you again
remember your progress through a form (for example a licence application)

\r\n\r\n

These cookies always need to be on.

\r\n\r\n

Find out more about cookies on digitalpublicservices.gov.wales.

\r\n","thirdPartyTitle":"Warning: Some cookies require your attention.","thirdPartyDescription":"

Consent for the following cookies could not be automatically revoked. Please follow the link(s) below to opt out manually.

\r\n","on":"Yes","off":"No","notifyTitle":"Your choice regarding cookies on this site","notifyDescription":"

We use cookies to optimise site functionality and give you the best possible experience.

\r\n","accept":"Accept all cookies","reject":"I Reject","settings":"Cookie Preferences","closeLabel":"Close","cornerButton":"Set cookie preferences.","landmark":"Cookie preferences.","showVendors":"Show vendors within this category","thirdPartyCookies":"This vendor may set third party cookies.","readMore":"Read more"},"branding":{"fontSizeTitle":"em","fontSize":"em","buttonIconWidth":"px","buttonIconHeight":"px","rejectText":null,"rejectBackground":"","closeText":"","closeBackground":"","notifyFontColor":"","notifyBackgroundColor ":""},"locales":[{"locale":"(cy)","mode":"GDPR","location":"","text":{"closeLabel":"Close","accessibilityAlert":"CY Accessibility","title":"CY This site uses cookies to store information on your computer.","intro":"

Ry'n ni wedi cadw ffeiliau a elwir yn cwcis ar eich dyfais. Mae'r cwcis hyn:

\r\n\r\n

yn hanfodol i'r safle weithio

\r\n\r\n

Byddem hefyd yn hoffi cadw rhai cwcis i'n helpu ni:

\r\n\r\n

i wella'n gwefan drwy gasglu ac adrodd gwybodaeth ar sut yr ydych yn defnyddio'r safle
i deilwra cyfathrebu

\r\n","acceptRecommended":"Derbyn pob cwci","acceptSettings":"Derbyn pob cwci","rejectSettings":"Reject settings","necessaryTitle":"CY Strictly necessary cookies","necessaryDescription":"

These essential cookies do things like:

\r\n\r\n

remember the notifications you've seen so we do not show them to you again
remember your progress through a form (for example a licence application)

\r\n\r\n

These cookies always need to be on.

\r\n\r\n

Find out more about cookies on digitalpublicservices.gov.wales.

\r\n","thirdPartyTitle":"Warning: Some cookies require your attention.","thirdPartyDescription":"

Consent for the following cookies could not be automatically revoked. Please follow the link(s) below to opt out manually.

\r\n","on":"Oes","off":"Nagoes","notifyTitle":"Notify","notifyDescription":"

CY Notify

\r\n","accept":"Accept","reject":"Reject","settings":"CY Settings text","showVendors":"","thirdPartyCookies":"","readMore":""},"optionalCookies":[{"label":"Cwcis sy'n mesur defnydd y wefan","description":"Rydym yn defnyddio Google Analytics a HotJar i fesur sut rydych yn defnyddio'r wefan er mwyn i ni ei wella.Mae Google Analytics a HotJar yn gosod cwcis sy'n storio gwybodaeth wedi anonymeiddio ynghylch:\r\n\r\n

sut ddaethoch chi i'r safle
y tudalennau yr ydych yn ymweld â nhw a pha mor hir yr ydych chi'n treulio ar bob tudalen
beth ydych chi'n clicio arno wrth ymweld â'r safle

\r\n\r\nNid ydym yn caniatâu i Google neu HotJar ddefnyddio na rhannu'r data am sut yr ydych yn defnyddio'r safle.\r\n"},{"label":"Cwcis sy'n helpu gyda chyfathrebu a marchnata","description":"Gall y cwcis hyn gael eu gosod gan HubSpot fel y gallwn wella ein system gyfathrebu gyda chi.\r\n"},{"label":"Cwcis sy'n cofio'ch gosodiadau","description":"Mae'r cwcis hyn yn gwneud pethau fel cofio eich dewisiadau, i bersonoli eich profiad o ddefnyddio'r safle.\r\n"}],"statement":{"description":"","name":"","url":"https://digitalpublicservices.gov.wales/cookies","updated":null},"ccpaConfig":{"description":"","name":"","updated":null,"rejectButton":""}}]}

Content	Status
Introduction to user-centred design for Welsh public services	Live
Understanding your service and users	Live
Mapping and understanding your current service	Live
Designing content people can understand	Live
Prototyping, testing and improving your ideas	Live
Designing accessible, inclusive and sustainable services	Live

Cookie banner

Designing user-centred services

Introduction to user-centred design for Welsh public services

Understanding your service and users

Mapping and understanding your current service

Designing content people can understand

Prototyping, testing and improving your ideas

Designing accessible, inclusive and sustainable services

Join us on social media