Streamlining Welsh Benefits
Outcomes for 2025/26:
- Improved user experience
- Better data integration
Quarterly outcomes for 2025/26
Quarter 1
- Steering group implementation and support for delivery and Low-Income Family Tracker (LIFT) project
- Work with local authorities (LAs) on the Benefits pathfinder project to test the prototype and design
- Identify research groups and an approach to recruitment
Quarter 2
- Continue steering group and support for delivery and LIFT project
- If the prototype is successful, evaluate and set out the processes needed for implementation by each LA
- Collaborate with LAs to support transition into live ensuring end user involvement
- Carry out primary and secondary research
Quarter 3
- Continue steering group and support for delivery and LIFT project
- Report on the findings
- Design the feedback approach
- Review and respond to pathfinder needs
Quarter 4
- Continue steering group and support for delivery and LIFT project
- Review and respond to pathfinder needs
Planning
Outcomes for 2025/26
- Improvement to the design of planning services
- Teams acquire new digital skills
Quarterly outcomes for 2025/26
Quarter 1
- Start the end-to-end mapping of planning services
- Understand the data landscape for planning services
- Design priority bilingual content
- Identify the important local planning authorities for pre-application design engagement
- Define the training outputs
Quarter 2
- Undertake usability testing and iteration on the initial design areas and investigate the end-to-end journey
- Design the training provision and plan for its delivery
Quarter 3
- Identify areas for content improvement and develop the prototype for stakeholder feedback.
- Deliver initial training.
Quarter 4
- Progress with the wider content design and continue testing for ongoing iteration
- Deliver the second round of training
Neurodiversity
Outcomes for 2025/26
- Identifying opportunities to reduce waiting times
Quarterly outcomes for 2025/26
Quarter 1
- Complete the Alpha phase and report on its recommendations and usability
Quarter 2
- Complete the AI tooling experiments with health boards
- Establish a community approach to sharing and learning
- Explore and investigate existing technology and identify the opportunities for efficiencies within a health board
