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How we work with Welsh public service professionals and digital experts to create services that meet the needs of the people who use them.
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Improving children’s neurodivergent services in Wales: our beta project

Deepening our understanding of neurodivergent services by working directly with the people delivering care – clinicians, administrators, and operational leads.

Gaining a deeper understanding of digital products available for neurodivergent services in Wales

Improving neurodivergence services for children in Wales

How might we support the people delivering neurodivergence services in Wales, so those awaiting assessment receive the care they need?

Testing and refining a concept to make it easier to apply for School’s Essential Grant, Free School Meals and Council Tax Reduction

We need to test the feasibility of the concept developed during the previous phase of the project. We will explore how well the idea meets needs in practice and whether it can be effectively implemented within local authorities.

Research with marginalised groups to understand the difficulties in accessing benefits

We’re conducting research to gain a deeper understanding of the experiences of marginalised individuals in Wales as they navigate the current benefits system.

Improving access to Welsh Benefits

How might we support a person-centred, compassionate, and consistent approach to the design and delivery of Welsh benefits?

Improving Wales' planning system: Our discovery journey

Planning relies on layers of complex laws, legislation and policies that can be challenging for people to navigate. Our discovery project aimed to understand these challenges and identify solutions.

Service assessments

We’re looking to establish, scale and embed a sustainable model for running service assessments in Wales to support organisations to meet the Digital Service Standard for Wales.

Service patterns

Testing a service pattern library to help improve consistency, efficiency, usability and bilingual accessibility.

What capabilities are needed to help teams deliver services that meet the Digital Service Standard for Wales?

How might we support public sector organisations in Wales to understand and address the capabilities required to design and run modern digital public services that meet the Digital Service Standard for Wales?

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