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How we work with Welsh public service professionals and digital experts to create services that meet the needs of the people who use them.
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Understanding the accessibility challenges within Welsh public services

This project explored the Welsh public sector challenges regarding accessibility maturity and compliance with accessibility standards.

Alpha phase: Improving pre-application planning services in Wales

The pre-application service plays a crucial role in Wales' planning system, benefiting both citizens and planning authorities. Following our research we developed and tested a bilingual prototype for a pre-application digital service. 

Identifying how to support people waiting for neurodivergence referrals and assessments

Working with the Welsh Government’s neurodivergence and learning disabilities team, we explored how to support those awaiting a neurodivergence referral or assessment.

Supporting you to meet the Digital Service Standards

Using the Digital Service Standards to design and improve digital public services will make them easier to use and can save organisations time and money.

Understanding the linguistic resource needs and challenges of everyday Welsh language users, learners, and non-speakers

Working with Welsh Government to decide how best to design a central webpage to improve awareness and access to Welsh language tools and resources that meet the needs of different Welsh language users.

User-centred design apprenticeship programme

The user-centred design apprenticeship programme is a collaborative effort that brings together the expertise of CDPS, Agored Cymru, and Gower College Swansea.

Improving planning services in Wales

We're working to create sustainable improvements to planning services across Wales, with a focus on how digital solutions can support these changes. Our work aims to make planning more accessible, efficient, and user-friendly for everyone involved.

Using trio writing to create user-centred bilingual content

CDPS are working with organisations across Wales to deliver trio writing sessions to explore new ways of collaborating on creating bilingual digital content.

Exploring how a design system for Wales could create a consistent experience for users

In discovery, we will explore how a design system for Wales could help users have a more consistent experience.

Exploring how we help the public sector become digitally sustainable

Raising awareness on sustainability and summarising existing guidance to help the public sector reduce their carbon footprint.

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