In this module we will explore what we mean when we talk about Digital. That's because it's a term that is vague. It has become a buzzword. Because of that, there are many misconceptions around what it means. Following that, you'll hear from members of the public about how and why they use digital services. We'll consider how this has shaped their expectations of public sector services.
We’re going to set the foundation in this module. We'll cover:
- what we mean by Digital
- the causes and consequences of service failure
- the benefits of adopting a user-centre approach