Our community co-design events accelerate problem-solving by connecting experts across organisational boundaries. This collaborative environment fosters innovation as members challenge assumptions, blend different viewpoints, and create new approaches to complex challenges.
“I really see the advantages to bringing people together to connect and create something that didn’t exist beforehand’
This year we’ve hosted two co-design community events.
Co-designing guidance for conducting bilingual user research
Embedding bilingualism in research is key to delivering services that work in both Welsh and English. It’s a growing and evolving field in Wales and it was exciting to explore this with the user research community of practice.
The output: content for our service manual around conducting bi-lingual user research – created by the community, for the community.
Testing a service pattern library
Service patterns are reusable solutions to common design problems: practical templates and guidelines for building services (or part of services) that are repeated.
A service pattern library could support public sector teams in Wales to design digital services faster, cheaper, and more consistently – creating more seamless, accessible, bilingual services for common tasks like applying, booking, registering and requesting.
We had run workshops with service teams in Blaenau Gwent Council and Mid and West Wales Fire and Rescue Service, but we wanted to test our thinking and get feedback and critique with our peers and other experienced designers.
The session attracted designers from the Welsh Local Government Association, Basis, the Met Office, Welsh Revenue Authority, Content Design London and Sport Wales who inputted into what will become a pattern library for Welsh services.
What’s next?
To build on this good work! Our vision is that our communities are actively supporting each other. We’re planning more co-design workshops, merging the ‘designing digital experience’ and ‘service design Cymru’ community to focus our ‘design’ resource and setting up a technical data community following the success of the data webinar series with Welsh Government over the last 12 month.