Communities of Practice (CoPs) are powerful collaborative networks that bring together professionals with shared interests, expertise, and challenges. These groups deliver multiple organisational benefits that extend far beyond simple knowledge sharing.
They provide significant professional development benefits, offering members opportunities to build relationships with peers, develop specialist knowledge, enhance their professional reputation, and access mentoring from more experienced colleagues. They also contribute to the standardisation of best practices ensuring consistency while respecting unique local contexts.
“I want to be aware of the latest developments, who’s got good ideas, who would be good connections. The world is only going to get more digital, so I’m a community member to ensure I keep up with it.”
“We did an exercise where we looked at a piece of content and fed back on it - I found the reviewing element to this session useful. It was an opportunity to witness how other people were doing it and the things that they were suggesting. It was nice to contribute as well as have my eyes opened to what everybody else had picked up on.
Last year we ran 44 community meetings across communications, content design, user research, AI and automation, service design and designing digital experiences.
The meetings were attended by 943 people – with 283 individuals returning time and time again.
Our communities by sector
